Privacy Policy Casino4 — Your Privacy Is Our Priority

Casino4 ("we", "our platform") takes member privacy very seriously. This Privacy Policy explains how we collect, use, store and protect your personal information when you use the casino4 website and services.

This document applies to all users who register an account, visit the casino4 website, or use any of the services we offer. By using the casino4 platform, you agree to the practices described in this Privacy Policy.

We encourage you to read this document carefully. If you have any questions about how we manage your privacy, the casino4 support team is ready to help.

Casino4 collects several categories of personal data to ensure our services operate safely and efficiently. Here is an overview of the types of data we collect:

We only collect data that is strictly necessary for the stated purposes. The principle of data minimization this means we do not collect excessive or irrelevant information.

The personal data casino4 collects is used for the following purposes:

• Account management: Creating and maintaining your casino4 account, including the required identity verification and KYC process
• Transaction processing: Processing deposits, withdrawals, and all financial transactions securely and accurately
• Security & fraud prevention: Monitoring account activity to detect and prevent unauthorized access, fraud, and money laundering
• Legal compliance: Meeting legal and regulatory obligations related to operating a licensed online gambling platform
• Customer support: Providing assistance and efficiently resolving issues reported by members
• Responsible gambling: Monitoring gameplay patterns to identify members who may need additional support
• Personalization: Personalizing your platform experience based on your preferences and usage history
• Marketing communications: Sending information about promotions and new offers — only to members who have given their consent

Casino4 only processes your personal data when there is a valid legal basis for doing so. These bases include:

• Contract performance: Processing required to provide casino4 services to you under the member agreement
• Legal obligation: Processing required to comply with legal requirements, such as AML (anti-money laundering) and KYC
• Legitimate interest: Processing for platform security, fraud prevention, and service improvement purposes
• Consent: For optional marketing communications and the use of non-essential cookies — you may withdraw consent at any time

Casino4 does not sell member personal data to any party. However, we may share certain data with carefully selected third parties in the following circumstances:

• Service providers: Technology providers, payment processors, and game providers required for platform operations. They are only permitted to process data for purposes specified by casino4
• Legal compliance: Disclosure to government authorities or regulatory bodies when required by law
• Fraud prevention: Limited sharing with fraud prevention agencies and financial institutions to protect members and the platform
• Business transfers: In the event of a merger or acquisition, data may be transferred as part of business assets — members will be notified in advance

Casino4 implements comprehensive technical and organizational measures to protect member personal data from unauthorized access, loss, or damage:

• 256-bit SSL Encryption: All data transmitted through the casino4 platform is protected with industry-recognized encryption protocols
• Internal access control: Only specifically authorised personnel may access sensitive member data, and every access is carefully logged
• Secure servers: Data is stored in data centres protected by high-level physical and digital security
• Continuous monitoring: Automated monitoring systems run 24/7 to detect any unusual activity that may indicate a security threat
• Security testing: Penetration testing is conducted regularly to identify and close any vulnerabilities that may exist
• Two-factor authentication (2FA): Available to all member accounts as an additional security layer to protect access to your account

Casino4 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. Here are the types of cookies we use:

You can manage cookie settings through your web browser. However, disabling essential cookies may affect the functionality of the casino4 platform.

Casino4 retains your personal data for as long as necessary to fulfill the purposes stated in this Privacy Policy. General retention period guidelines are as follows:

• Active account data: Retained for the duration your account is active and for the period following account closure as required by law
• Transaction records: Retained for at least 5 years from the transaction date for financial and tax compliance purposes
• KYC documents: Retained for at least 5 years after account closure in accordance with international AML requirements
• Support communication logs: Retained for 3 years for reference and service improvement purposes
• Marketing data: Retained for as long as you remain a casino4 marketing communications recipient and deleted after consent is withdrawn

Once the appropriate retention period ends, casino4 will securely delete or anonymize your personal data.

As a casino4 member, you have the following rights regarding your personal data:

Casino4 is a platform that only permitted for individuals aged 18 and above. We do not intentionally collect or process personal data from individuals under the age of 18.

Should we discover that personal data of a child has been collected without valid parental or guardian consent, we will immediately take steps to delete that data and close the account in question.

If you believe your child or someone underage has registered a casino4 account, please contact our support team immediately for further action.

In the course of its operations, casino4 may process or transfer your personal data outside Malaysia for storage or processing by our service providers in other countries.

Whenever such data transfers occur, casino4 ensures that:

• The recipient country provides an adequate level of data protection
• Appropriate contractual agreements have been established with the relevant service providers
• Data transfers are carried out only for legitimate purposes and within the scope necessary to provide casino4 services

If you have any questions, concerns, or requests regarding this Privacy Policy or how casino4 handles your personal data, we welcome you to get in touch with us:

• Live Chat: Available 24/7 via the chat icon at the bottom of every casino4 page
• Email: [email protected] — we aim to respond within 24–48 business hours
• FAQ Page: Many frequently asked questions about privacy have been answered in the our FAQ page

For complaints that cannot be resolved through standard support channels, you have the right to refer the matter to the relevant data protection authority in your jurisdiction.

This Privacy Policy may be updated from time to time. Material changes will be communicated to members via in-platform notifications or email at least 7 days before the changes take effect.