Terms and Conditions Casino4 — Complete Guide for Members

Casino4 is an online entertainment platform offering casino games, sports betting, and a variety of digital entertainment to eligible users. These Terms and Conditions ("Terms") govern the relationship between casino4 and any individual using our services.

By clicking the "Register" button, accessing the casino4 website, or using any of our services, you explicitly agree to be bound by these Terms. If you do not agree with any part of these Terms, you are not permitted to use the casino4 platform.

These Terms should be read together with the casino4 Privacy Policy and any specific game rules or promotions published from time to time. In the event of a conflict, these Terms shall take precedence over all other documents unless otherwise stated in writing by casino4.

To register and use casino4 services, you must meet all of the following eligibility requirements:

• Minimum age: You must be 18 years of age or older. casino4 conducts age verification during the KYC process and reserves the right to request proof of age at any time.
• Jurisdiction: You are solely responsible for ensuring that your use of casino4 services is legal in your jurisdiction of residence.
• One account only: Each individual is only permitted to hold one casino4 account. Registering multiple accounts is a serious violation of these Terms.
• Accurate information: All information provided during registration must be accurate, complete, and up to date. This includes your full name, date of birth, address, and phone number.
• Personal account: A casino4 account cannot be transferred to or used on behalf of another person.

Process Know Your Customer (KYC) is mandatory before the first withdrawal can be processed. Required documents may include a national ID, proof of address, and proof of payment method. casino4 processes digital KYC within 1–3 business days upon receipt of all required documents.

Casino4 supports a variety of deposit methods including online banking, digital wallets (Touch 'n Go eWallet, Boost), bank transfers, and selected cryptocurrencies. All deposits are processed through a secure payment system with end-to-end encryption.

• Minimum deposit limit: RM 30 for most payment methods.
• Credit time: Deposits are usually credited instantly or within 15 minutes. If a delay exceeds 30 minutes, please contact our support team.
• Currency: All transactions on the casino4 platform use Malaysian Ringgit (MYR) as the base currency.
• Third-party funds: casino4 does not accept deposits from accounts or cards that are not in the registered member's name.

Casino4 adopts a policy of Safe Funds — member funds are held separately from the company's operational funds to ensure maximum protection.

Withdrawing winnings from casino4 is subject to the following conditions:

• Minimum withdrawal limit: RM 50 for most payment methods.
• Mandatory KYC: Your first withdrawal requires full KYC verification. This is a standard protection measure to prevent fraud and money laundering.
• Withdrawal method: Withdrawals are processed to the same payment method used for your original deposit as an additional security measure.
• Processing time: Withdrawal requests are processed within 1–24 hours. Your bank or wallet provider may require additional time.
• Withdrawal limit: Daily and monthly withdrawal limits may apply depending on your account level.

Casino4 offers a wide range of bonuses and promotions for both new and existing members. Each bonus offer has its own terms clearly stated on the relevant promotions page. The general conditions applicable to all casino4 bonuses are as follows:

• Wagering requirement: Every bonus awarded comes with a wagering requirement that must be met before related winnings can be withdrawn. The wagering value is stated in "xB" format — for example, 30x means the total bonus amount must be wagered 30 times.
• Validity period: Bonuses and associated wagering requirements must be used within the specified time frame. Expired bonuses will be cancelled automatically.
• Gaming eligibility: Not all games contribute equally to wagering requirements. Slots typically contribute 100%, while table games may contribute less.
• One bonus at a time: Only one bonus may be active at a time unless stated otherwise in the relevant promotion's terms.
• Bonus claim: Some bonuses must be claimed actively through the promotions page or by contacting support. Check the terms of each promotion for claim instructions.

Casino4 reserves the right to modify, suspend, or withdraw any promotion at any time. However, bonuses that have already been activated and are currently in the rollover process will not be affected by such changes.

All games on the casino4 platform are operated using Random Number Generator (RNG) that has been certified by an independent certification body. This ensures every spin, card hand, or dice roll is truly random and cannot be manipulated by any party, including casino4 itself.

• Final results: The outcome of all games is final once a round is completed. casino4 does not accept requests to reverse game results due to player error.
• Technical disruption: In the event of a technical disruption during a game, casino4 will take fair action based on system records. Any bet in progress at the time of the disruption will be fully refunded if the game cannot be completed.
• Wagering limit: Every game has minimum and maximum betting limits displayed within the game interface. Members are responsible for ensuring their bets fall within the permitted limits.
• Live sports games: Live sports betting is subject to additional rules stated in the Wagering section. Odds displayed are accurate at the time of display and may change.

Casino4 expects all members to act with honesty, fairness, and respect toward fellow members and our staff. The following are strictly prohibited on the casino4 platform:

• Using automation software, bots, or artificial intelligence systems to play or make wagering decisions automatically
• Opening multiple accounts to obtain additional bonuses (known as "bonus abusing")
• Player collusion to manipulate game outcomes, particularly in table games and poker
• Uploading false documents during the KYC process or for any other purpose
• Money laundering or using the casino4 platform for any illegal activity
• Threatening, harassing, or using abusive language toward support staff or other members
• Exploiting any technical bugs or system vulnerabilities — bugs must be reported to the casino4 technical team

Casino4 uses a sophisticated monitoring system to detect suspicious activity. Violation of any of the above rules may result in account suspension or closure and the withholding of any associated balance.

Closure by member: You have the right to close your casino4 account at any time by contacting our support team. Any remaining balance will be returned to you once all KYC requirements are met and there are no pending investigations.

Closure by casino4: casino4 reserves the right to suspend or close any account without prior notice if:

• There is evidence of a violation of these Terms
• The member provided false information during registration or KYC
• There is suspicious financial or gaming activity detected
• The member has chosen self-exclusion for responsible gaming reasons

If your account is suspended pending investigation, casino4 will complete the investigation within a reasonable timeframe and notify you of the outcome.

Casino4 strives to keep our platform running smoothly at all times, but we cannot guarantee 100% uninterrupted service. To the extent permitted by applicable law:

• Casino4 is not liable for any loss or damage arising from service disruptions beyond our control (force majeure)
• Casino4 is not liable for any actions by third parties including payment providers, game providers, or internet service providers
• Casino4 does not guarantee that our platform is entirely free of bugs or errors, although we always strive to address them promptly

Casino4's total liability to you, under any circumstances, shall not exceed the balance in your account at the time the claim is made.

Casino4 takes our responsibility for member wellbeing seriously. We provide the following tools to help you maintain control over your gaming activity:

• Deposit limit: Set daily, weekly, or monthly deposit limits to control your spending
• Loss limit: Set a maximum loss limit for a given time period
• Mandatory break: Take a break from playing for a period of your choosing
• Self-exclusion: Exclude yourself from the platform for a set period or permanently
• Play time monitoring: Track the total time you spend on the platform

If you are concerned about your gaming habits or those of someone you know, visit the Responsible Gaming us for more information and support resources.

If you have a complaint or dispute regarding casino4 services, please follow the procedure below:

• Step 1 — Contact support: Start by contacting the casino4 support team via live chat or email. Provide full details of the issue you are experiencing.
• Step 2 — Formal referral: If the issue is not resolved within 5 business days, you may submit a formal complaint through casino4's official complaints channel.
• Step 3 — Independent arbitration: If you remain unsatisfied, you have the right to refer the dispute to a recognised independent arbitration body.

Casino4 is committed to resolving all disputes fairly and within a reasonable timeframe. We prioritize amicable resolution before formal procedures are required.

Casino4 reserves the right to modify these Terms and Conditions at any time. Members will be notified of any material changes via their registered email or in-platform notification at least 7 days before the change takes effect.

Continued use of the casino4 platform after the effective date of any changes constitutes your acceptance of the amended Terms. If you disagree with the changes, you may close your account before the effective date.

The latest version of these Terms and Conditions is always available on this page. We recommend you revisit this page from time to time to ensure you are always aware of the current applicable terms.